Trust Scores
How company ratings work
Capture & Vault
Uploading and storing photos
AI Disputes
Generate an appeal letter
Billing
Plans, refunds, invoices
Send us a message
Pick a topic, describe what's going on, and we'll get back to you by email — usually within 24 hours.
Common questions
How fast do you reply?
Within 24 hours on business days, usually much faster. Dispute-related cases are prioritised.
Can you contact the rental company on my behalf?
We don't act as your legal representative, but our AI-generated dispute letters cite the relevant EU consumer law and are designed to be sent under your own name.
Can I get a refund?
Yes — Capture and Inspect purchases are refundable for 14 days under EU distance-selling rules if the trip hasn't started. See our Terms of Service.